Terms & Conditions

2. Acceptance of Terms

By registering an Account on pulang88, accessing the Platform, or using any of the Services, you unconditionally accept and agree to be legally bound by these Terms and Conditions in their entirety, together with any additional rules, policies, and guidelines published on the Platform, including but not limited to the Privacy Policy and Responsible Gaming Policy.

If you do not agree to these Terms, you must not use the pulang88 Platform or Services. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the amended Terms.

3. Eligibility & Age Requirement

Use of the pulang88 Platform is subject to the following eligibility requirements:

• You must be at least 21 years of age. pulang88 strictly enforces this age threshold and will conduct age verification checks at any time.
• You must be legally permitted to participate in online gaming activities under the laws applicable to your jurisdiction of residence.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by applicable law.
• You must have full legal capacity to enter into a binding contract.
• You must not be a current employee, contractor, or immediate family member of an employee or contractor of pulang88 or any of its affiliated game providers.

pulang88 reserves the right to request identity and age verification documentation at any time. Accounts found to be held by individuals under 21 will be immediately suspended, all winnings forfeited, and the matter referred to the relevant authorities where required.

4. Account Registration

4.1 Single Account Policy

Each Member is permitted to hold only one (1) pulang88 account. The creation of multiple accounts — whether under the same or different identities — is strictly prohibited and constitutes a material breach of these Terms.

4.2 Accurate Information

You agree to provide accurate, current, and complete information during registration and to maintain the accuracy of such information throughout your membership. Providing false, misleading, or incomplete information may result in immediate Account suspension and forfeiture of funds.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials. pulang88 will not be liable for any loss resulting from unauthorised access to your Account arising from your failure to keep your login details secure. You must notify pulang88 immediately upon becoming aware of any unauthorised use of your Account.

4.4 Account Verification

pulang88 reserves the right to verify your identity before processing withdrawals or at any other time deemed necessary. Verification may require submission of government-issued identification, proof of address, and/or proof of payment method ownership.

5. Deposits & Withdrawals

All financial transactions on pulang88 are conducted in Malaysian Ringgit (MYR). Available payment methods include Touch 'n Go eWallet, Boost, DuitNow, and FPX-connected banking services including Maybank, CIMB, and Public Bank.

• Deposits are credited to your Account wallet upon successful confirmation by the relevant payment provider.
• Withdrawal requests are subject to completion of any applicable bonus wagering requirements prior to processing.
• pulang88 reserves the right to conduct enhanced due diligence checks prior to processing withdrawal requests exceeding specified thresholds.
• Withdrawals to e-wallets (Touch 'n Go, Boost) are typically processed within five (5) to fifteen (15) minutes following approval. Bank transfer timelines are subject to the receiving institution's processing schedule.
• pulang88 does not accept deposits from third-party sources. Funds must originate from a payment method registered in your own name.

6. Bonuses & Promotions

pulang88 offers various promotional bonuses including welcome bonuses, reload bonuses, cashback, and free spins. All promotions are subject to specific terms published at the time of the offer, including wagering requirements, time limits, and eligible game restrictions. General provisions applicable to all promotions include:

• Bonuses are credited to your Account for entertainment purposes and are subject to the stated wagering requirement before any associated winnings may be withdrawn.
• pulang88 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Only one promotional offer may be claimed per household, device, IP address, or payment method unless explicitly stated otherwise.
• Bonus abuse — including but not limited to the use of low-risk betting patterns to extract bonus value — may result in account suspension and forfeiture of bonus funds and derived winnings.
• Winnings generated from bonus funds that do not meet wagering requirements are not eligible for withdrawal.

7. Betting Rules & Fair Play

All bets placed through pulang88 are governed by the game-specific rules published within the Platform for each product category. General provisions include:

• Bets accepted and confirmed by the Platform are final and binding, subject to pulang88's right to void bets in circumstances of technical error, manifest pricing error, or suspected fraud.
• pulang88 employs certified Random Number Generator (RNG) technology for all non-live games. Live casino games are conducted using physical equipment in licensed studio environments.
• In the event of a dispute regarding the outcome of a game or bet, the Platform's recorded transaction data shall be considered definitive.
• pulang88 reserves the right to limit or refuse bets at its sole discretion, including in circumstances where unusual betting patterns are detected.

8. Prohibited Activities

The following activities are strictly prohibited and may result in immediate Account suspension, forfeiture of funds, and referral to relevant authorities:

• Fraudulent use of payment methods, including the use of stolen or unauthorised cards or e-wallets.
• Collusion, chip dumping, or any form of coordinated play designed to manipulate game outcomes or extract unfair advantage.
• Use of automated software, bots, scripts, or artificial intelligence tools to interact with the Platform.
• Money laundering, structuring transactions to circumvent reporting thresholds, or using pulang88 as a vehicle for any illegal financial activity.
• Creating multiple accounts to circumvent restrictions, claim multiple bonuses, or evade a self-exclusion.
• Providing false identity information or using another person's identity to register or operate an Account.

9. Intellectual Property

All content on the pulang88 Platform — including but not limited to the pulang88 brand name, logo, website design, software, graphics, text, and game interfaces — is the intellectual property of pulang88 or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for your personal, non-commercial gaming purposes only. Any reproduction, redistribution, or commercial use of Platform content without express written authorisation from pulang88 is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• pulang88 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform or Services.
• pulang88's total aggregate liability to you in connection with any claim arising under these Terms shall not exceed the total amount deposited by you in the twelve (12) months preceding the event giving rise to the claim.
• pulang88 makes no warranty that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. Scheduled maintenance and unplanned outages may temporarily affect service availability.
• pulang88 is not liable for losses caused by events beyond its reasonable control, including telecommunications failures, natural disasters, or government actions.

11. Responsible Gaming

pulang88 is committed to promoting responsible gaming practices. The Platform provides the following tools and resources to all Members:

• Deposit Limits: Set daily, weekly, or monthly deposit limits via your Account settings.
• Session Time Reminders: Configure session duration alerts to keep track of time spent on the Platform.
• Cool-Off Periods: Temporarily suspend your Account for a defined period (24 hours to 6 weeks).
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform by contacting pulang88 customer support. Self-exclusion requests are processed immediately and are irrevocable for the selected duration.

If you are concerned about your gaming behaviour, please visit our Responsible Gaming page for further information and support resources. pulang88 strictly enforces the 21+ age requirement and does not permit gambling by minors under any circumstances.

12. Suspension & Termination

pulang88 reserves the right to suspend or permanently close your Account, with or without notice, in the event of:

• Any breach of these Terms and Conditions.
• Suspected fraudulent, illegal, or abusive activity.
• Failure to complete identity verification within the required timeframe.
• A valid self-exclusion request or mandatory exclusion pursuant to responsible gaming obligations.
• A regulatory requirement or direction from a competent authority.

Upon termination, withdrawable balances net of any bonus-related holds will be returned to you, subject to the completion of any outstanding verification requirements.

13. Amendments to Terms

pulang88 reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated to Members via the registered email address and/or by a prominent notice on the Platform. Continued use of the Platform following notification of changes constitutes acceptance of the revised Terms. Members who do not accept the revised Terms may close their Accounts in accordance with Section 12.

14. Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws applicable to the jurisdiction under which pulang88 holds its international gaming licence. Any dispute arising out of or in connection with these Terms that cannot be resolved through pulang88's internal complaints procedure shall be referred to binding arbitration in accordance with the rules of the relevant international arbitration body. Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

15. Contact Information

For questions or concerns regarding these Terms and Conditions, Members may contact the pulang88 customer support team via:

• Live Chat: Available 24/7 through the Platform — typical response time under 2 minutes.
• Email: [email protected] (plain text — not a clickable link)

All formal complaints must be submitted in writing via email and will be acknowledged within twenty-four (24) hours. pulang88 aims to resolve all complaints within fourteen (14) business days of receipt.